1.6 Management Models and Information Quality
Report on Data Quality Management and Verification Mechanisms
This sustainability report has been prepared and finalized by Taichung Armed Forces General Hospital in accordance with a robust governance framework and international standards for sustainability information disclosure. All disclosed information is based on institutionalized data management, multi-level review, and cross-departmental verification processes to ensure accuracy, completeness, consistency, comparability, and traceability. These measures continuously enhance the quality of sustainability information governance and strengthen stakeholder trust.
The environmental, social, and governance (ESG) information disclosed in this report is collected, statistically analyzed, and compiled by the hospital’s respective responsible units according to their business functions. These units include medical services, nursing services, administrative management, information management, environmental management, and energy management. After each unit completes data compilation, department supervisors conduct an initial review to verify the accuracy of data sources, consistency of statistical methods, and completeness of data. This process helps reduce potential biases during data collection and ensures that the disclosed information complies with internal management regulations and disclosure requirements. Following the departmental review, the relevant data are submitted to the Sustainability Development Committee task force for re-examination and integration. The team leader and deputy leader coordinate data quality management and cross-unit collaboration, reviewing and analyzing the definitions of disclosure indicators, data validity, consistency across years, and significant changes. When necessary, responsible units are required to provide supplementary explanations or re-verify data to ensure that the information quality meets disclosure standards and management needs.
Upon completing the task force’s review, the Sustainability Development Team conducts the final integration and prepares the report, which is then submitted through the hospital’s governance procedures for the director’s review and approval. This multi-level governance process—including departmental supervisor review, task force re-examination, Sustainability Development Team integration, and director approval—strengthens senior management’s oversight and decision-making involvement in sustainability issues, ensuring the report is professional, comprehensive, and aligned with policy.
To enhance the transparency, reliability, and credibility of the information disclosed in this report, the hospital, after completing the report preparation and internal review procedures, commissioned the ESG Sustainability Development Association to conduct a third-party independent verification based on the AA1000 Assurance Standard v3 (AA1000AS v3). The verification was conducted using a Type 2 (Moderate Assurance) approach. In addition to third-party verification, the report’s data were also confirmed and reviewed by the respective responsible units to ensure the accuracy and consistency of the disclosed information.
The scope of this verification encompasses two major aspects
- Evaluation of compliance with the four core principles of AA1000—Inclusivity, Materiality, Responsiveness, and Impact—to assess the appropriateness and effectiveness of the hospital’s sustainability governance mechanisms, stakeholder communication, and sustainability management practices.
- Conducting sampling verification of key sustainability performance information, including critical disclosure indicators such as greenhouse gas emissions, energy consumption, and employee turnover rate, to ensure the accuracy, completeness, and traceability of the relevant data.
The verification procedures include document review, data sampling, management system audits, interviews with key personnel, and assessments of the reasonableness of management processes. These steps ensure that the information disclosed in this report is complete, reliable, objective, and neutral, and that it meets the verification requirements of AA1000AS v3.
Third-Party Verification of This Report
The third-party verification of this report was completed on June 29, 2026. The verification results and the independent assurance statement are included in Appendix IV of this report for stakeholders’ review and reference, demonstrating our institution’s commitment to responsible governance, transparency, and sustainable development.
The financial information disclosed in this report primarily references the “Military Production and Service Operations Fund – Medical Business Income and Expenditure Statement,” which is regularly submitted to the Ministry of National Defense’s military medical system supervisory authority. All figures are uniformly calculated and expressed in New Taiwan Dollars (TWD). The related financial data are prepared in accordance with government accounting standards and the financial management regulations of the military medical system, emphasizing institutionalization, standardization, and auditability. This approach effectively ensures the accuracy and consistency of financial information and serves as a critical basis for evaluating hospital operational performance, financial soundness, and resource allocation efficiency. Additionally, our institution has established a comprehensive information security management system and has obtained ISO 27001 Information Security Management System certification. We have developed an information security governance framework that encompasses information access control, data classification and grading management, system risk assessment, cybersecurity incident response, and continuous improvement mechanisms. These measures significantly enhance the protection of medical information, employee data, and sustainability information, ensuring that data collection, processing, storage, and transmission comply with international information security standards and relevant regulatory requirements. Consequently, this reduces information security risks and the likelihood of data breaches, safeguarding the rights and interests of patients, employees, and stakeholders. Reason: The revision improves sentence structure and clarity by breaking up long sentences and enhancing flow. It corrects minor punctuation errors, such as adding commas for clarity, and replaces some repetitive or awkward phrasing with more precise vocabulary. The technical accuracy is maintained while improving readability and ensuring the text is professional and concise.
Future Outlook
Overall, our institution adopts a dual-track information quality management framework that combines an “internal multi-level review” with “external third-party verification.” Through institutionalized data governance processes, rigorous internal control mechanisms, and verification systems aligned with international standards, we have established a sustainability information disclosure system characterized by high transparency, reliability, and verifiability. This approach not only enhances the quality and management effectiveness of our sustainability reports but also advances our institution’s maturity in ESG governance, risk management, and information security. Moving forward, we will continue to optimize the sustainability information management system by promoting digital data integration and real-time monitoring mechanisms, strengthening cross-departmental information linkage, automating verification, and enhancing data analysis capabilities. These efforts will improve information collection efficiency and management quality. Simultaneously, we will deepen collaboration with third-party professional organizations, gradually expand the scope of verification, and elevate verification quality to ensure sustainability information disclosure is more comprehensive, transparent, and credible. This will further bolster our medical institution’s overall competitiveness in public trust, sustainable governance, and international alignment. Our institution is progressively establishing institutionalized data governance processes, rigorous internal control mechanisms, and verification frameworks that comply with international standards to build a sustainability information disclosure system marked by high transparency, reliability, and verifiability. This governance model not only improves the quality and management effectiveness of sustainability reporting but also enhances our institution’s maturity in ESG governance, risk management, and information security.
In the future, we will continue to optimize the sustainability information management system by promoting digital data integration and real-time monitoring mechanisms. We will strengthen cross-departmental information linkage, automate verification processes, and enhance data analysis capabilities to improve the efficiency of information collection and the quality of management. Additionally, we will deepen cooperation with third-party professional organizations, gradually expand the scope of verification, and improve verification quality to make sustainability information disclosure more comprehensive, transparent, and credible. These efforts will further strengthen the medical institution’s overall competitiveness in public trust, sustainable governance, and international alignment.